From 'Roads to Independence' to now.

Our History

An introduction by Carole Caswell, Chairperson.

For almost 30 years, Rural Lifestyle Options Australia has been dedicated to addressing unmet need across rural and regional communities. Whilst our organisation was founded in providing high quality disability support, today we have grown to supporting people experiencing a range of community hardships, re-enforced by our purpose of ‘Thriving people, Strong communities’.  


Our footprint has increased considerably since our inception, allowing us to address local issues in rural and regional communities across Queensland and New South Wales. Rural Lifestyle Options Australia’s commitment to the people who access our services remains resolute, proudly underpinned by our organisation’s motto of “Big enough to provide the service, small enough to look after you.”



  • We commissioned the 'Roads to Independence report’. 

  • We started the organisation after receiving our first grant of $15,333.


  • Our organisation was officially incorporated. 


  • We acquired 4 Davis Street property. 


  • We were successful in receiving one-off funding to run the Consumer Participation project. 


  • We acquired 6 Davis street property. 


  • The organisation was recipients for the Minister’s Award for excellence in workforce development.


  • We officially opened Jade Cottage (6 Davis Street).




  • We acquired Anna Street property.


  • We established our first Facebook page.



  • The Board of Directors appointed Michelle Latailakepa as CEO.

  • We launched our Unfunded Projects initiative as proudly published on our website.

  • We recognised the first two employees for 15 years of service awards. 

  • We relaunched our branding and website.

  • We became an endorsed host provider for My Life My Choice self-directed service.

  • We became an approved QLD Mental Health provider.

  • We formed the Participant Consultative Committee. 


  • We opened a new office in South East Queensland.

  • We renovated our South East Queensland property to transform it into a fully accessible Respite Retreat for children and adults.

  • We officially opened our first Social Enterprise, 'Preloved Homewares' Op Shop. 

  • We became a company limited by guarantee and started trading under Rural Lifestyle Options Australia.

  • We officially opened our first Sensory Room in South East Queensland.

  • We became a registered NDIS provider in Queensland.


  • We became a registered NDIS provider in New South Wales.

  • We became a registered NDIS provider in Victoria.

  • We became a registered NDIS provider in Australian Capital Territory.

  • We became a registered NDIS provider in Tasmania.

  • We commenced our transition to the NDIS.

  • We delivered NDIS services in Queensland.

  • We delivered NDIS services in New South Wales.

  • We became an approved Aged Care Home Care provider nationwide.

  • Our Reflect Reconciliation Action Plan was endorsed and implemented.

  • We appointed first independent Directors reconstituting Board Governance for Growth.


  • We appointed first NDIS Intake and Support Officer in New South Wales.

  • We hosted our first NAIDOC week event in Queensland.

  • We converted a building into a five bedroom fully accessible residence for four participants in South East Queensland.

  • We opened a new office in Murwillumbah, New South Wales.

  • We launched NDIS Plan Management services. 

  • We launched NDIS Support Coordination services. 

  • We hosted our first 1:5 All Abilities Charity Relay during Disability Action Week in Queensland.

  • The organisation proudly celebrated 25 years of service.


  • We underwent an organisation wide re-brand.

  • We held Closing The Gap events across South East Queensland and Northern New South Wales. 

  • We held the second annual 1:5 All Abilities Relay.

  • We held National Reconciliation Week events across South East Queensland and Northern New South Wales.

  • We opened another office in Logan Central.

  • We held NAIDOC events across South East Queensland and Northern New South Wales.

  • We relocated our main office to Murwillumbah, New South Wales.

  • We appointed one new independent Director reconstituting Board Governance for Growth and Diversification.

  • We established a new RAP Working Group to support our commitment to Reconciliation.


  • We were announced as an official Brisbane Broncos Charity Partner for the 2020 NRL season. 

  • We launched our 'Have a holiday with RLOA' campaign. 

  • Our 'Innovate' Reconciliation Action Plan received conditional endorsement by Reconciliation Australia. 

  • We became a registered provider with the National Injury Insurance Scheme Queensland (NIISQ) for attendant care and support services.

  • Embedded a sophisticated virtual platform across all business streams.

  • We appointed two new independent Directors further strengthening our commitment to strong governance.

Rural Lifestyle Options Australia