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Parent/Caregiver Guide to Helping Families Cope With the Coronavirus Disease 2019 (COVID-19)

Updated: Apr 9, 2020

This information was originally published by The National Child Traumatic Stress Network.

At this time, information about COVID-19 is rapidly evolving as new details are confirmed and new questions emerge. In the event of an outbreak in your community, as a parent/caregiver, your first concern is about how to protect and take care of your children and family. Knowing important information about the outbreak and learning how to be prepared can reduce your stress and help calm likely anxieties. This resource will help you think about how an infectious disease outbreak might affect your family—both physically and emotionally—and what you can do to help your family cope.

What You Should Know

  • Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. COVID-19 is caused by a novel coronavirus; this means it is a new strain that has not been previously identified in humans.

  • COVID-19 is a respiratory disease that is mainly spread person-to-person. Currently, there is no available vaccine or curative treatment, so the best preventative strategy is to avoid exposure.

  • So far, children appear to be much less affected by COVID-19, which was also seen after other coronavirus outbreaks.

  • Children with pre-existing illnesses may have different risk, so you should discuss this with your child’s medical team.

  • To reduce the spread of the virus, a variety of approaches will be used, including keeping those who are sick away from others and promoting healthy hygiene strategies. Additional recommendations for ways to contain the virus’s spread could include canceling of events that attract large numbers of people; closing schools, public transit or businesses; and required quarantine, which is the separation and restriction of movement of people who might have been exposed to the virus.

Preparing your Family for a Potential Infectious Disease Outbreak

Being prepared is one of the best ways to lessen the impact of an infectious disease outbreak like COVID-19 on your family. Here are some steps that you can take to be better prepared:

Information & Communication

  • Identify how you will keep up with the rapidly changing information on COVID-19. In rapidly changing health events and outbreaks such as COVID-19, there can be large amounts of incorrect or partially correct information that can add to your stress and confusion as a parent/caregiver. Identify a few trusted sources of health information.

  • Hold your family discussion in a comfortable place and encourage family members to ask questions. Consider having a separate discussion with young children in order to use language they can understand and to address specific fears or misconceptions they may have.

  • Create a list of community resources that will be helpful during an outbreak. Make sure you know their emergency telephone numbers, websites, and official social media accounts. These may include: your family’s schools, doctors, public health authorities, social services, community mental health center, and crisis hotlines.

  • Develop a plan for maintaining contact with friends and family members via telephone and internet in the event that isolation or quarantine is recommended.

  • Check in with your children’s school about potential homeschool and distance learning opportunities that may be offered during a school closure. Also, if your child receives additional services at school, ask how these will be handled during a closure (e.g., meals, therapeutic services).

Reducing Your Family’s Risk: Hygiene, Medical Care & Supplies

Have all family members practice preventive behaviors including:

  • Regularly washing hands for 20 seconds with soap and water (length of the A-B-C song) or use alcohol-based hand sanitizer that contains at least 60% alcohol.

  • Avoiding close contact with people who are sick.

  • Staying home when sick.

  • Covering the mouth and nose with a tissue or with the bend/crook of the arm when coughing or sneezing.

Keep basic health supplies on hand (e.g., soap, alcohol-based hand sanitizer, tissues, and a thermometer).

Make sure you have a supply of medications taken regularly.

If your child takes medication for a chronic condition, talk with your child’s medical provider about plans to get a supply at home that will last through any period of home isolation for your family.

Have your family work together to gather items that might be needed during an outbreak. These include drinking water, nonperishable food, and cash. Be sure to include activities, books, and games for children in case a lengthy time at home is recommended. Remember to include batteries in your item list if those are needed for certain activities and games.

Coping with the Stress of an Infectious Disease Outbreak like COVID-19

Even if your family is prepared, an outbreak can be very stressful. To help your family cope with this stress, following these recommendations can help:

Information & Communication

  • Keep updated about what is happening with the outbreak and additional recommendations by getting information from credible media outlets, local public health authorities, and updates from public health websites (e.g., CDC).

  • Seek support and continued connections from friends and family by talking to them on the telephone, texting, or communicating through email or social media. Schools may have additional ways to stay in contact with educators and classmates.

  • Although you need to stay informed, minimize exposure to media outlets or social media that might promote fear or panic. Be particularly aware of (and limit) how much media coverage or social media time your children are exposed to about the outbreak.

  • E-mail and texting may be the best ways to stay in contact with others during an outbreak, as the Internet may have the most sensational media coverage and may be spreading rumors. Check in regularly with your children about what they have viewed on the Internet and clarify any misinformation.

  • Focus on supporting children by encouraging questions and helping them understand the current situation.

  • Talk about their feelings and validate these Help them express their feelings through drawing or other activities.

  • Clarify misinformation or misunderstandings about how the virus is spread and that not every respiratory disease is COVID-19.

  • Provide comfort and a bit of extra patience

  • Check back in with your children on a regular basis or when the situation changes.

Scheduling & Activities

  • Even if your family is isolated or quarantined, realize this will be temporary.

  • Keep your family’s schedule consistent when it comes to bedtimes, meals, and exercise.

  • Make time to do things at home that have made you and your family feel better in other stressful situations, such as reading, watching movies, listening to music, playing games, exercising, or engaging in religious activities (prayer, participating in services on the Internet).

  • Have children participate in distance learning opportunities that may be offered by their schools or other institutions/organizations.

  • Recognize that feelings such as loneliness, boredom, fear of contracting disease, anxiety, stress, and panic are normal reactions to a stressful situation such as a disease outbreak.

  • Help your family engage in fun and meaningful activities consistent with your family and cultural values.

Hygiene & Medical Care

  • Find ways to encourage proper hygiene and health promoting behavior with your children (create drawings to remember family routines; sing a song for length needed to wash hands like the A-B-C or Happy Birthday song, twice). Include them in household jobs or activities so they feel a sense of accomplishment. Provide praise and encouragement for engaging in household jobs and good hygiene.

  • Reassure your children that you will take them to the pediatrician and get medical care if needed. Explain, however, that not every cough or sneeze means that they or others have COVID-19.

Self Care & Coping

  • Modify your daily activities to meet the current reality of the situation and focus on what you can accomplish.

  • Shift expectations and priorities to focus more on what gives you meaning, purpose, or fulfillment.

  • Give yourself small breaks from the stress of the situation.

  • Attempt to control self-defeating statements and replace them with more helpful thoughts. Here’s a helpful checklist for identifying unhealthy thoughts and coping with them:

  • Remember, you are a role model for your children. How you handle this stressful situation can affect how your children manage their worries.

  • If your family has experienced a serious illness or the death of a loved one, find ways to support each other, including:

  • Reach out to your friends and family, talking to them about the death of your loved one. Use telephone, email, or social media to communicate if necessary.

  • Find ways to honor the death of your loved one. Some activities may be done as a family, while additional activities may done individually.

  • Seek religious/spiritual help or professional counseling for support. This may be available online or by telephone during an outbreak.

Helping Children Cope

Your children may respond differently to an outbreak depending on their age. Below are some reactions according to age group and the best ways you can respond:


For the latest advice, information and resources, go to

Call the National Coronavirus Helpline on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

The phone number of your state or territory public health agency is available at

If you have concerns about your health, speak to your doctor.


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