From 1 November 2025 the Australian Government will replace the Home Care Package and Short-Term Restorative Care programs with the new Support at Home program. It’s a simplified and more flexible approach aimed at helping older Australians live comfortably and independently at home for longer. At Rural Lifestyle Options Australia (RLOA) we are here to guide you every step of the way through this transition with care, clarity and compassion.

What is 'Support at Home' and why it matters to you...

Support at Home is a streamlined aged care model under My Aged Care that replaces previous programs offering:

• Faster access to services, products, assistive technology and home modifications

• Expanded funding tiers and pathways for short-term care and ongoing support

• Personalised care tailored to your lifestyle, goals and changing needs

If you already receive a Home Care Package rest assured you keep your current funding level and unspent funds and you may even pay less out of pocket.

How RLOA makes your transition easy...

1. No Unexpected Surprises

You won’t lose funding during the switch. The government applies the “No Worse Off” principle meaning your financial contributions will stay the same or reduce compared to the previous program.

2. Tailored Support Plan from Day One

Our friendly Care Coordinators will help you create a personalised care plan designed around your lifestyle and changing needs.

You will get support with:

• Daily living tasks such as cleaning, laundry, shopping, gardening and minor home maintenance

• Personal care including grooming, mobility, mealtime assistance, continence and oral care

• Social & emotional wellbeing through companionship, mental stimulation activities and outings

3. Short-Term Pathways for Specific Needs

Support at Home isn’t only for ongoing care. It also includes short-term pathways:

• Restorative Care helps you regain independence with allied health services for a limited period

• End-of-Life Care supports comfortable living at home in life’s final stage

  
  

4. In-Home Assessments & Seamless Setup

• We can assist you through your aged care assessment and referrals via My Aged Care.

• From paperwork to care activation our team supports you through every step.

5. Private Support Services When You Need Them

• If you are waiting for government-funded services or prefer to begin support immediately our Fee-For-Service Private Support is available.

• You will have access to tailored aged care services without delay.

6. Personal Service with Rural Charm

Whether you are in the Redlands, Ipswich, Gold Coast, Logan or Scenic Rim RLOA brings care with a splash of country warmth directly to you building on over 30 years of local community-focused service. Your Next Steps

Step 1. Reach Out to Us

Call us on 1300 032 175 or email agedcare@rloa.org.au to talk through your situation and care goals.

Step 2. Begin the Transition or Private Support

We will guide you through your assessment or arrange for private care so you’re supported right away.

Step 3. Create Your Plan Together

Our team will help you build your personalised care plan, set up services and manage changes as your needs evolve.

Final Thoughts...

At RLOA our mission is to help you live well and for longer by staying in the home you love supported by people who listen, understand and care.

Whether you are transitioning into Support at Home or want care support without waiting we are here to ensure the journey is smooth, empowering and tailored to you.

Want to take the next step?

Get in touch with our team by calling 1300 032 175 or by emailing agedcare@rloa.org.au today!