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About the Disability Information Hotline

The Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus (COVID-19). The Helpline can help families, carers and support workers, too. The Disability Information Helpline is free, private and fact-checked.

You can contact the Helpline in the following ways:

  • Phone (free call): 1800 643 787

  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677

  • If you require support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by:

    • Calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter, or

    • Calling TIS on 131 450 and ask to be connected to the Disability Information Helpline on 1800 643 787.

  • To chat online, click on the weekday livechat link, then on the button in the bottom right corner.

  • The Disability Information Helpline is available Monday to Friday 8am to 8pm (AEST). It is not available on national public holidays.

  • When you call the Helpline, you will speak to a person who will:

  • Listen carefully to you.

  • Use their connections to find things out, check the facts, and get information for you.

  • Transfer you to services that can help you.

  • Transfer you to a phone counsellor for emotional support, if you would like.

  • Give you clear and accessible information.


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