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Rural Lifestyle Options Australia

Community Service Provider

Rural Lifestyle Options Australia

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At Rural Lifestyle Options Australia, we are committed to supporting older Australians with high-quality and tailored Aged Care Home Care services. As the Australian government rolls out the new 'Support at Home' program, we understand that the changes may raise questions and concerns for our community.


To ensure that our participants and their families are well-informed and prepared for these changes, we have developed a 'Support At Home' Blog Series. It aims to clarify the key aspects of the new program, including how it works, what services are available and how the transition will unfold.


Our goal is to provide clear, accessible information so that our clients can make empowered decisions about their care and continue to live independently and comfortably in their own homes.


Understanding Funding Classifications in the Support at Home Program


When you or your loved ones require assistance to live independently, understanding how funding works in the Support at Home program is crucial. The funding structure is designed to provide flexibility and transparency, ensuring that you receive the appropriate level of support based on your individual needs.


In today’s post, we’ll break down the eight levels of funding available under the program, explain how you qualify for each level, and dive into the details of short-term care pathways for specialised support.


What Are the Eight Levels of Funding?


The Support at Home program offers eight funding levels, ranging from lower-level assistance to more intensive support, depending on your needs. Your level of support is determined through an aged care assessment, which evaluates your health, mobility, daily living capabilities, and specific care requirements.


Each level has a set amount of funding allocated, allowing you to access a variety of services, such as clinical care, help with daily tasks, or assistive technology. The highest level of support provides up to $78,000 annually, ensuring that you receive adequate help to maintain independence and comfort at home.

Here’s a breakdown of the eight levels:


  • Level 1: Basic support for those with minimal needs.

  • Level 2: Slightly more support, for individuals with moderate needs.

  • Level 3: Higher support, covering a range of services for people with more complex requirements.

  • Level 4: Extensive support for individuals needing significant assistance.

  • Level 5: Provides additional support, catering to more complex care needs.

  • Level 6: For people requiring intensive services and support.

  • Level 7: For individuals who need a very high level of care, including complex health needs.

  • Level 8: The highest level of funding, providing up to $78,000 per year for those requiring the most extensive and specialised care.


The indicative budget amounts for each level are as follows:


  • Level 1: ~$2,750 quarterly, ~$11,000 annually

  • Level 2: ~$4,000 quarterly, ~$16,000 annually

  • Level 3: ~$5,500 quarterly, ~$22,000 annually

  • Level 4: ~$7,500 quarterly, ~$30,000 annually

  • Level 5: ~$10,000 quarterly, ~$40,000 annually

  • Level 6: ~$12,000 quarterly, ~$48,000 annually

  • Level 7: ~$14,500 quarterly, ~$58,000 annually

  • Level 8: ~$19,500 quarterly, ~$78,000 annually


Home care recipients transitioning to Support at Home will have adjusted budgets:


  • Level 1: ~$2,708 quarterly, ~$10,833 annually

  • Level 2: ~$4,762 quarterly, ~$19,049 annually

  • Level 3: ~$10,365 quarterly, ~$41,460 annually

  • Level 4: ~$15,713 quarterly, ~$62,853 annually


The higher your level, the more funding you will have available for services and supports. However, the key takeaway here is that the funding is designed to match the support you need, whether it’s help with everyday tasks or clinical care.


What Are Short-term Care Pathways and How Can They Help Me?


The short-term care pathways under Support at Home are an essential part of providing timely, specialised care. Whether you need help recovering from illness or want to remain at home during the final stages of life, these pathways provide flexibility and additional funding to meet your unique needs.


By accessing these pathways, you can:


  • Improve your independence and quality of life with the Restorative Care Pathway.

  • Receive additional support during the end-of-life phase, ensuring comfort and dignity at home.


Together, the eight funding levels and short-term care pathways ensure that the Support at Home program meets both ongoing and temporary needs, providing the right type of care at the right time.


The higher your level, the more funding you will have available for services and supports. However, the key takeaway here is that the funding is designed to match the support you need, whether it’s help with everyday tasks or clinical care.


Final Thoughts...


Navigating the Support at Home program’s funding classifications and short-term pathways can seem overwhelming at first, but understanding how it works can make a significant difference in ensuring you or your loved ones receive the right care.


With tailored support levels and specialised pathways for restorative or end-of-life care, the program is designed to meet a wide range of needs and ensure that individuals can live with dignity and independence for as long as possible.


In the next blog post, we’ll dive deeper into the service list and pricing structure under the Support at Home program, outlining the different categories of services available to you.


Stay tuned for more insights into how you can make the most of your care plan and feel free to ask any questions to our team by calling 1300 032 175 or by emailing enquiries@rloa.org.au today!




At Rural Lifestyle Options Australia, we are committed to supporting older Australians with high-quality and tailored Aged Care Home Care services. As the Australian government rolls out the new 'Support at Home' program, we understand that the changes may raise questions and concerns for our community.


To ensure that our participants and their families are well-informed and prepared for these changes, we have developed a 'Support At Home' Blog Series. It aims to clarify the key aspects of the new program, including how it works, what services are available and how the transition will unfold.


Our goal is to provide clear, accessible information so that our clients can make empowered decisions about their care and continue to live independently and comfortably in their own homes.


Introduction to 'Support at Home'


As we age, our need for care and support can increase. Whether it’s help with everyday tasks, clinical care or more specialised services, there comes a time when extra assistance can make all the difference in living independently at home.


The Support at Home program, set to launch from 1 July 2025, is designed to do just that — provide comprehensive and personalised support to older Australians in the comfort of their own homes.


In today’s post, we’ll give you an overview of the Support at Home program, explain how it works and break down key aspects to help you or your loved ones navigate the new system with confidence.


What is the 'Support At Home' program?


The Support at Home program is being introduced to replace the current Home Care Package (HCP) program, with the goal of providing older Australians with more flexible, tailored support at home.


The focus is on ensuring people can continue living independently for as long as possible, with access to the care and services that suit their individual needs and circumstances.


How Does the Program Work?


Support at Home will offer personalised support based on your assessed care needs. When you apply, you’ll undergo an assessment that looks at factors such as your health, ability to manage daily tasks, and whether you need more specialised or clinical care.


Following your assessment, you will receive:


  • A personalised care plan

  • A quarterly budget allocation

  • Details of any short-term care pathways available to you (such as restorative or end-of-life support)

  • Information on assistive technology or home modification funding, if eligible


The program is expected to include a range of funding levels, each aligned to the level of care you require. While final funding tiers are still to be confirmed, the design aims to ensure more responsive, appropriate support across a spectrum of needs.


Key Features of the Support at Home Program


1. Tailored Levels of Support


Support at Home will provide varying levels of funding to suit individual care needs. The program is designed to be flexible and responsive, adjusting support as your needs change over time.


2. Short-Term Care Pathways


In addition to ongoing support, the program will include two important short-term pathways:


  • Restorative Care Pathway: Aimed at helping people regain or maintain independence, typically providing up to 12 weeks of allied health and support services.

  • End-of-Life Care Pathway: Designed for people wishing to remain at home in the final stages of life, offering dedicated support during this time.


These short-term supports address specific needs like recovery from illness or palliative care at home.


3. Service Categories


The program will offer a range of services across clearly defined categories:


  • Clinical Care (e.g., nursing services)

  • Independence Support (e.g., assistance with showering or mobility)

  • Everyday Living Support (e.g., cleaning, gardening)


4. Assistive Technology & Home Modifications (AT-HM)


The program includes dedicated funding for assistive technologies and home modifications, helping individuals to live safely and independently at home.


Depending on your assessment, you may be eligible for support with:


  • Mobility aids

  • Home modifications such as ramps or bathroom adjustments

  • Equipment to support daily living


There will be tiers of funding based on your individual needs.


How Will I Be Assessed?


To access the Support at Home program, you’ll first need to undergo an aged care assessment. This can take place in your home or, in some cases, a hospital setting.

During the assessment, a qualified assessor will discuss your health and care needs and help determine the level of support that suits you best.


Once your assessment is completed, you will receive a notice of decision outlining:


  • Your level of funding

  • The services you’re eligible for

  • Any short-term care pathway funding

  • The allocation for assistive technology or home modifications


How Do I Choose a Provider?


Once you’ve received your assessment and personalised support plan, you can choose a registered home care provider that meets your preferences and needs.


You can:


  • Ask your assessor for recommendations

  • Use the Find a Provider tool on the My Aged Care website


Your chosen provider will help arrange and deliver the services outlined in your care plan, including assistive technology and home modifications if applicable


Final Thoughts...


The Support at Home program represents an exciting step toward making aged care more flexible, accessible, and person-centred. By offering personalised care, funding flexibility, and a wide range of services, it’s designed to help older Australians live independently, safely, and comfortably in their own homes.


Whether you’re looking for long-term assistance or short-term care for recovery or end-of-life support, this program is structured to meet your needs and provide you with the resources to live your best life at home.


In future posts, we’ll take a closer look at specific aspects of the program, including funding tiers and the Assistive Technology & Home Modifications Scheme, to help you understand the full benefits and how to navigate the system.


Stay tuned for more details and feel free to ask any questions to our team by calling 1300 032 175 or by emailing enquiries@rloa.org.au today!





At Rural Lifestyle Options Australia, we are committed to supporting older Australians, particularly those living in rural and remote areas, by providing access to high-quality, tailored aged care services. As the Australian government rolls out the new Support at Home program, we understand that the changes may raise questions and concerns for our community.


To ensure that our participants and their families are well-informed and prepared for these changes, we have created this Q&A. It aims to clarify the key aspects of the new program, including how it works, what services are available, and how the transition will unfold.


Our goal is to provide clear, accessible information so that our clients can make empowered decisions about their care and continue to live independently and comfortably in their own homes.


Question: What is the new Support at Home program, and when will it start?


Answer: The Support at Home program will replace the Home Care Packages Program and the Short-Term Restorative Care (STRC) Programme starting from 1 July 2025. It aims to provide upfront supports to maintain independence, such as allied health services, assistive technology, and home modifications. The program will also introduce new classification and budget levels to better meet individual aged care needs.


Question: What happens to the Commonwealth Home Support Programme (CHSP)?


Answer: From 1 July 2027, the Commonwealth Home Support Programme (CHSP) will transition into the Support at Home program. Until then, CHSP will continue to operate separately for existing clients and new clients with low-level needs.


Question: How will people access services under the Support at Home program?


Answer: A Single Assessment System for aged care will be in place starting 1 July 2025 to assess older people for the Support at Home program. Home care recipients will transition to the new program at their current service levels. Older people on the National Priority System will also transition automatically when a place becomes available, without needing a new assessment unless their needs change.


Question: What will participants receive when assessed into the program?


Answer: Participants will receive a notice of decision with an individual support plan, including a summary of their aged care needs and goals, a classification with an associated quarterly budget, and/or approval for short-term supports such as assistive technology, home modifications, restorative care, or end-of-life pathways.


Question: Can participants change the services they receive?


Answer: Yes, participants can change the mix of services they access from the approved list at any time in consultation with their service provider.


Question: How are classification and budgets determined?


Answer: Support at Home will introduce 8 classifications for ongoing services, replacing the 4 Home Care Package levels. New participants will have their classification and budget determined at assessment based on their needs. Existing Home Care Package clients and those awaiting allocation on the National Prioritisation System will be allocated a budget aligned with their current Home Care Package level. If needs increase in the future, participants will be reassessed into a higher classification.


Question: What are the budget amounts for each classification?


Answer: The indicative budget amounts for each classification are as follows:


  • Classification 1: ~$2,750 quarterly, ~$11,000 annually


  • Classification 2: ~$4,000 quarterly, ~$16,000 annually


  • Classification 3: ~$5,500 quarterly, ~$22,000 annually


  • Classification 4: ~$7,500 quarterly, ~$30,000 annually


  • Classification 5: ~$10,000 quarterly, ~$40,000 annually


  • Classification 6: ~$12,000 quarterly, ~$48,000 annually


  • Classification 7: ~$14,500 quarterly, ~$58,000 annually


  • Classification 8: ~$19,500 quarterly, ~$78,000 annually


Home care recipients transitioning to Support at Home will have adjusted budgets:


  • Classification 1: ~$2,708 quarterly, ~$10,833 annually


  • Classification 2: ~$4,762 quarterly, ~$19,049 annually


  • Classification 3: ~$10,365 quarterly, ~$41,460 annually


  • Classification 4: ~$15,713 quarterly, ~$62,853 annually


Question: How will service providers operate under the Support at Home program?


Answer: Starting 1 July 2025, each participant will have a single service provider responsible for ensuring services meet their needs within the quarterly budget. Service providers will arrange required assistive technology and/or home modifications. Home Care Package providers will transition into the new program and continue delivering services to their existing recipients.


Question: Can participants manage their care themselves?


Answer: Yes, participants can self-manage their care and services, similar to the current system. They can also source care workers directly with the agreement of their service provider.


Question: Will there be a list of services available under Support at Home?


Answer: Yes, there will be a defined service list outlining the services participants can access under the Support at Home program.


Question: How will care management be funded?


Answer: Care management will be funded at the service provider level, with 10% of each participant's quarterly budget set aside for care management. This includes planning, coordinating services, providing clinical advice and checking in on participants’ needs.


Question: What short-term supports are available under the program?


Answer: Participants can access short-term supports to help them stay independent and reduce reliance on ongoing services. This includes end-of-life supports at home.


Question: How does the Assistive Technology and Home Modifications (AT-HM) Scheme work?


Answer: The AT-HM Scheme will allow participants to access assistive technology and home modifications without using funds from their individual budgets. Funding tiers are available:


  • Low: Under $500


  • Medium: Up to $2,000


  • High: Up to $15,000


Participants can access technology that exceeds the $15,000 cap with a valid prescription from a health professional.


Question: What is the Restorative Care Pathway?


Answer: The Restorative Care Pathway focuses on allied health services to help build participants' strengths and capabilities. Support is available for up to 12 weeks, with the possibility of a 4-week extension. This is an increase from the 8 weeks previously available under the STRC program.


Question: What is the End-of-Life Pathway?


Answer: The End-of-Life Pathway provides participants with 3 months or less to live access to higher levels of in-home care, helping them stay at home longer. Eligible participants can access funding up to $25,000 over 16 weeks.


Question: How are participant contributions structured?


Answer: Participants will make contributions based on the type of service they receive. Contributions will vary:


  • No contribution for clinical support services (e.g., nursing, physiotherapy)


  • Moderate contributions for independence services (e.g., personal care, assistive technology)


  • Highest contributions for everyday living services (e.g., domestic assistance, gardening)


  • The amount participants pay will depend on their age pension status, with lower contributions for full pensioners, moderate for part pensioners, and higher for self-funded retirees.


Question: Are there any protections for long-term participants?


Answer: Yes, there will be a $130,000 lifetime cap on non-clinical care contributions to protect those who need aged care for extended periods.


Question: What will the payment arrangements for providers look like?


Answer: Service providers will invoice Services Australia based on services provided, with payment made from the participant's budget. Payments will reflect the cost of services or products, minus any participant contributions.


Question: Will there be grants for providers in rural or remote areas?


Answer: Yes, providers in thin markets, such as rural and remote areas, or those specializing in particular participant groups, can apply for grants to cover operational gaps between expenses and revenue from capped service prices.


Question: What is the Support at Home pooled funding trial?


Answer: Starting 1 July 2025, a pooled funding trial will allow older people in group settings (e.g., retirement villages) to use some or all of their funding more flexibly, such as for a mini-bus service. Providers will be invited to apply for this trial.


Question: How will the program address the needs of older Aboriginal and Torres Strait Islander people?


Answer: Support at Home will provide culturally safe services for older Aboriginal and Torres Strait Islander people, including access to culturally appropriate care and additional funding for care management hours for service providers supporting these participants.


Question: Does Rural Lifestyle Options Australia currently have capacity to deliver Aged Care Home Care services?


Answer: Yes we do! Reach out by calling 1300 032 175 or by emailing enquiries@rloa.org.au today to find out how we can support you or your loved one.



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